Job ID:
J36993
Specialized Area:
Oracle DBA
Job Title:
Agency Contact Center Associate
Location:
Lincoln Ne united states,NE
Duration:
12 Months
Domain Exposure:
Healthcare, Pharmaceuticals, Manufacturing, Banking & Finance, Utilities/ Energy, Insurance, Retail, Government, Telecom, Aerospace/ Airlines, Education, Real Estate, Oil & Gas, IT/Software, Media/ Entertainment
Work Authorization:
US Citizen, Green Card, OPT-EAD, CPT, H-1B,
H4-EAD, L2-EAD, GC-EAD
Client:
To Be Discussed Later
Employment Type:
W-2 (Consultant must be on our company payroll. C2C is not allowed)
Job Qualifications:
* Excellent customer service skills
* Ability to communicate clearly, professionally and empathetically
* Ability to learn and apply knowledge of insurance contracts, procedures and customer service philosophies
* Ability to learn and effectively use multiple computer systems, phone, and other technologies simultaneously.
* Ability to support a service culture through great quality and efficiency, even when work volume is high
* Requires attention to detail and a sincere commitment to servicing the field force, policy holders, co-workers and other home office personnel
* Ability to empathize with, actively listen to, deal sensitively and professionally with customers and agents
* Excellent intuitive and analytical skills to review cases and determine solutions to requests
* Provide value added services by creating, revising and improving processes to focus on delivering the best customer and producer experience
* Requires excellent organizational and prioritization skills, and the ability to adapt quickly and effectively to shifting priorities, as well as a strong commitment to providing exceptional customer service
* Work independently displaying good judgment and problem-solving skills
* Ability to adhere to work schedule demands and requirements
ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract