Job ID:
J36993
Specialized Area:
Business Analyst
Job Title:
Business Analyst
Location:
Washington,DC
Duration:
9 Months
Domain Exposure:
Healthcare, Retail, Oil & Gas
Work Authorization:
US Citizen, Green Card, OPT-EAD, CPT, H-1B,
H4-EAD, L2-EAD, GC-EAD
Client:
To Be Discussed Later
Employment Type:
W-2 (Consultant must be on our company payroll. C2C is not allowed)
RESPONSIBILITIES:
- Leads business process and workflow analysis and creates documentation
- Performs process design, modeling and implementation
- Performs process performance reporting and metrics analysis
- Performs business process improvement, optimization
- Support ISO 2000 and ITIL processes.
The ITSM Business Analyst will also support the following:
- Provide support to ISO 20000 process owners through modification of Remedy or MyIT configuration as approved by the
Remedy Change and Configuration board as well as in response to general inquiries on configuration, data extracts, or
standard reports
- Provide user support including application training, updating of existing training materials and preparation of job aids to
support users.
- Maintain project management and operations documentation that promotes and demonstrates sound technology
management practices, including updated operations manual, knowledge base, user support guides, training materials,
job aids, configuration control, minutes, agendas, project schedule, risk log, and other appropriate information that is
relevant, pragmatic, and tailored to the size, complexity, and activity.
- Develop migration plan and execute tasks to support migration of Remedy to the cloud or to a successor ITSM suite as
requested by the Government
Qualifications
ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract